Refund policy

We’re Here to Make It Right

At Loose Canon, we want you to love what you wear. If something’s off, we’ll do what we can to fix it. Here's how our refund and return process works:

Return Window

You have 15 days from the date your order was delivered to request a return or exchange. If it’s been more than 15 days, unfortunately, we can’t offer a full refund or replacement.

Return Eligibility

To qualify for a return:

Items must be unused, unwashed, and in their original packaging.
You’ll need a receipt or order confirmation as proof of purchase.

How Returns Work

Once we receive and inspect your returned item, we’ll send you an email confirming it’s arrived. Then we’ll let you know whether your return has been approved or declined.
Returns are usually declined only if:

The item is worn, damaged, or repackaged carelessly
It doesn’t match the condition in which it was originally sent

If your return is approved, we’ll process your refund and issue it back to your original form of payment within a few business days.

Where’s My Refund?

Still waiting? Try this:

Double-check your bank account
Contact your credit card provider – it might take a few days to show up
Reach out to your bank – there could be a delay on their end

If you’ve done all of that and still haven’t seen your refund, drop us a line at: loosecannonshop@gmail.com

Exchanges

If you received a damaged or defective item, we’ll gladly exchange it for the same style and size (if available).
Start the process by emailing us at loosecannonshop@gmail.com and we’ll walk you through the next steps.

Shipping Your Return

Before mailing anything back, email loosecannonshop@gmail.com so our team can assist you.
You’ll be responsible for the return shipping cost unless your item arrived damaged or incorrect. Please note:

Shipping fees are non-refundable
If your return is accepted, any applicable shipping charges may be deducted from your refund
We recommend using a trackable shipping service or buying shipping insurance, especially for high-value items—we can’t guarantee we'll receive your returned package without tracking

Still Need Help?

We’re just an email away.
Contact us at loosecannonshop@gmail.com for any questions about returns, exchanges, or refunds.